Domain names and SSL certificates are non-refundable.

We do give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial months refunds). If you have prepaid and received a multi-month discount, upon cancellation we will figure the refund retroactively withdrawing the discount back to the start date of the contract. This will result in paying full undiscounted price for the months used and refunding the balance. This only applies to cancellation by the client. If cancellation is done by MSNhost.com due to restrictions violation, there will be no refund. Web Site Source will only allow for the discount if cancellation is not the fault of the client, as determined by MSNhost.com.

Resellers' refund will be debited $25 per month for virtual name servers installed on the account, should you opt to cancel before your billing cycle renews. Domain registration/setup fees are non-refundable. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies MSNhost.com by phone, email, or mail for cancellation of services. All monetary transactions are in $US dollars. Additional features can be added at any time. Monthly feature prices are not prorated. MSNhost.com reserves the right to change prices at any time.

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Terms:
The validity, terms, performance and enforcement of this Agreement shall be governed and construed by its provisions and in accordance with the laws of the State of Ohio (without regard to conflicts of laws principles).

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Indemnification Policy:
You agree to use all MSNhost.com services and facilities at your own risk. Web Site Source specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall MSNhost.com be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. BY ACCEPTING THIS AGREEMENT, YOU AGREE TO WAIVE AND HOLD MSNhost.com HARMLESS FROM ANY CLAIMS RELATING TO ANY ACTION TAKEN BY MSNhost.com. CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD MSNhost.com HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS, CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST MSNhost.com, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY CUSTOMER, ITS AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS MSNhost.com AGAINST LIABILITIES ARISING OUT OF:

(1) any injury to person or property caused by any products sold or otherwise distributed in connection with MSNhost.com servers;
(2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) copyright infringement and
(4) any defective products sold to customer from MSNhost.com servers.

MSNhost.com shall be the sole judge of what violates this Policy.

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Account Cancellation:
To cancel your account, please login to your billing account and submit cancellation ticket. You may cancel at anytime. As a policy, we do not offer credits or refunds for hosting time already expended. Domain registration fees and setup fees are nonrefundable.

NOTE: MSNhost.com charges a $25.00 fee for returned checks as well as charge backs. For international customers, if you are sending a check/money order the amount must be drawn in US dollars. You may cancel at anytime. Phone requests will not constitute acceptance of any cancellation. Notification of cancellation must be received at least five business days prior to your cycle date, with the cycle date being the day of the month you sign up, in order to avoid charges in full for the next cycle. It is the Clients Responsibility to secure email confirmation from MSNhost.com that account has been cancelled. If the client has not yet received email confirmation of account cancellation, then the account remains active, and you will continue to be invoiced.

If Client has a balance due at the time of cancellation, this balance must be paid in full. Cancellation does not absolve Client of any outstanding financial obligations. All MSNhost.com accounts must be paid in full before the cancellation will be considered complete.

Transferring your domain to another provider or nonuse of your hosting account does not constitute canceling your account. You must notify MSNhost.com to formally cancel your account and avoid further charges.

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Account Changes: 
Most account maintenance issues can be handled in your Control Panel.  Simply access your control panel.  If you need to cancel your account, please see our instructions for canceling an account. There is a one-time fee of $20 for replacing an existing account domain name with another domain name, whether from spelling error(s) or other purposes.

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Account Ownership:
MSNhost.com is only responsible to the present owner of the Web hosting space. We verify ownership by credit card number (if paid for by credit card), name, address, email address, username, & password. If you give this information to any other party or give access to your email address on your account to another party, you risk having your Web site and any other information on your account changed and/or deleted. We are not responsible for any information on your account should you reveal this information to another party who causes damage to your account and/or Web site.

If you are a Web designer and you are not the person paying for the hosting account we advise you to receive payment for your work before you publish it to our servers. Once the Web site is published to our servers the account owner has retained ownership of that content.

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Email Policy:
MSNhost.com may not be the source, intermediary, or destination address involved in the transmission of any unsolicited email, email bombs, hate email, or any mass email. Your email account may not be referenced as originator, intermediary, or reply-to address of such email. We consider mass email any email message sent to more than 25 email addresses or more than 10 news groups.

Client is responsible for keeping email storage on hosting account below 10 MB. This is normal for most accounts since email is typically downloaded from the server on a regular basis using an email client such as Outlook, Outlook Express or Eudora.

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SPAM Policy:
MSNhost.com is committed to a zero-tolerance, anti-Spamming policy. Under this policy, we prohibit Spam, or any unsolicited commercial email, from being sent either: Over the MSNhost.com network, by customers or any other users of the MSNhost.com network (including customers' customers); AND/OR over ANY network— if the message sent advertises or mentions a site hosted on the MSNhost.com servers.

We react quickly and seriously to violations, and we further reserve the right to terminate the services, without prior notice, of any customer disregarding this policy. Sending unsolicited commercial email (a.k.a. "spam"), cross-posting messages to a large number of usenet groups, posting obscene or threatening messages while using or referring to an MSNhost.com email address or web site URL is prohibited. The use of MSNhost.com servers as a mail drop for responses to activities described above is also prohibited. Accounts canceled due to spam will be billed a "clean up" fee of $500.

If you have any complaints or comments regarding Spam on our network, please direct them at to our staff here.

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Content Policy:
All services provided by MSNhost.com may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law, or in violation of the laws of any country, is prohibited. This includes, but is not limited to: copyrighted material, trademark, intellectual property, material we judge to be threatening or obscene, material that advocates or calls for the commission of crimes or civil harms to any person, group of people, corporation, country, or any entity, or material protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless MSNhost.com from any claims resulting from the use of the service which damages the subscriber or any other party.

Adult and sex-related pages or merchandising are NOT prohibited on all MSNhost.com servers.

Also prohibited are sites that promote any illegal activity or present content that may be damaging to MSNhost.com servers or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

• Pirated software
• Hacker programs or archives
• Warez sites
• Child pornography

MSNhost.com does not host sites of its competitors or web pages promoting sites of its competitors.

Any illegal activity, including child pornography, spamming or hacking will result in your site being shut down and all your files deleted without warning.

Any customer trying to use our services (servers) for child pornography WILL BE REPORTED TO FBI.

MSNhost.com will be the sole arbiter as to what constitutes a violation of this provision.

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CGI Scripts Policy:
Each account comes with its own cgi-bin. You are free to use CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation or service to other MSNhost.com customers. You will be notified in 24 hours about.

Offending CGI scripts:

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Chat Policy:
You can have you own or you can however link your site to a chat provider. Some examples of chat providers are: www.humanclick.com, www.liveperson.com, and www.livehumanhelp.com.

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Sub hosting Policy:
Sub hosting (hosting more than one web site with a single MSNhost.com user account) is generally not allowed on MSNhost.com servers. It is subject to MSNhost.com approval on case by case basis. We do, however, allow sub-domain accounts.

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Traffic Policy:
MSNhost.com allows for very generous traffic, and most sites never exceed 4 G per month, unless they offer shareware, sound, video, image and multimedia archives, are mirror sites or any site whose primary purpose is file distribution. MSNhost.com customers are discouraged from storing any files that cause excessive traffic on MSNhost.com servers. Please contact MSNhost.com Technical Support team for more information. Again, 99% of the sites do not fall into this category and never reach our traffic limits.

We reserve the right to refuse service to anyone for any reason not prohibited by law. Also we reserve the right to terminate service to any customer for any reason not prohibited by law.

Any deliberate attempt to cause damage to MSNhost.com or any other Internet servers will result in immediate account deactivation without prior notice. No refund is given in this case.

We reserve the right to charge additional fees for extremely high bandwidth sites (over 8 GB of transfer per month). This only includes .1% of our currently hosted web sites. We will not host web sites which contain adult material.

You will be charged for transfer that you use beyond our generous data transfer limits without prior notification. You can monitor your transfer at anytime in your Control Panel.

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Backups:
Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information. The "Backup Storage" is included in each hosting plan and client can use this tool to back up their files. If loss of data occurs due to an error of MSNhost.com, we will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, MSNhost.com will attempt to recover the data from the most recent archive for a $50.00 fee.

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Resellers:

• You provide billing to your customers. We do not bill your customers. We bill you for the domain and space, then you turn around and bill them for your cost from us and your services in addition to that

• We can only allow you to be a reseller if you are paying by credit card

• Actual or attempted violations of policy by a customer's end user shall be considered violations of the policy by the customer regardless of intention and will be acted upon accordingly

• Your customers are given a limited amount of transfer and if we feel that one of your customers are using up more transfer than allocated or are taking up too much of the CPU usage then we will need to pass some of the extra cost on to you and you will need to pass it on to your customer. You will need to put that in your terms and conditions for the hosting

• You agree that neither you nor your customers can hold us responsible for services that you offer

• Your customers have to abide by the same terms and conditions as you do, or we have the right to cancel any of your reseller accounts

• If you abuse our services, we reserve the right to cancel your account, which will also cancel your customers accounts

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Uptime Guarantee:
If our servers are not up 99% of the time during your first 30 days of hosting we will gladly refund your hosting fees and cancel your account. Just go to your billing account and submit cancellationticket and we will cancel you account. Be sure and mention that you would like a refund based on our 99.9% Uptime Guarantee.

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